Securus Technologies is a widely discussed name in prison technology and enforcement services as the leader in the industry. The Dallas-based firm has achieved significant success in the recent decades and became the industry leader in technology innovation, improved product solutions, successful growth strategies, and more. All these characteristics of the firm are injected by its inspirational and visionary leadership. Rick Smith as the CEO of the company, led Securus in this great journey that differentiated it from other players in the industry. He gave a clear focus on technology innovation, and the firm has filed more patents than any other player in the industry for the last few years.
From 2013 to 2016, he made the firm investing over $600 million in acquisitions, technologies, and patents that gave a clear advantage to its solutions. He is also very particular about the servicing standards of the firm and ensures that all of its services are competitively priced. Additionally, Securus customers enjoy one of the best customer service experiences in the industry as Smith is known for revolutionizing all its operations to give superior experience to its customers. Under his leadership, Securus gives its world-class service offerings to more than 2,500 correctional facilities in Mexico, Canada, and the United States. This makes the firm one of the largest networks in the North America, and that gives the customers a wider access to its services and better coverage.
During the period of Rick Smith, the firm expanded its services into more sectors and introduced many award-winning solutions in both prison technology and enforcement divisions. Currently, the company has family and friends solutions, correction solutions, public safety solutions, investigative solutions, and monitoring solutions. All of them are designed to produce a difference in the services in the respective departments. Under the leadership of Rick, Securus communicates with inmates, family and friends, correction departments, and law enforcement officials and get their inputs before making any product solutions for them. This significantly helps the firm to come up with customized solutions that are addressing the concerns of the end users.
Rick has more than four decades of experience in serving mostly telecommunication industry. He started his career with Global Crossing North America Inc, a telecommunication company based in Rochester, in the year 1972. Rick held various positions at the firm and continued there until 1998. After Global Crossing, he joined Eschelon Telecom Inc as the Chief Financial Officer. In 2000, he was promoted to the President and Chief Operating Officer of the firm. In 2003, he joined Securus Technologies and elevated to the Chief Executive Officer role in 2008. Since then, he is strategizing the vision of the firm. Earlier, he earned his Engineering graduation from the State University of New York and secured his MBA from the University of Rochester.